The Japanese Consulate has released the following information to help Americans who are trying to reach Japan or get information on the Japanese earthquake:

2011 Tohoku District/Pacific Coast Earthquake

Statement by Consul General Hiroshi Inomata

I would like to express my profound gratitude for all the communications that the Consulate General has been receiving that express concern and sympathy for those affected by the earthquake.  Early reports are that the Tohoku District/Pacific Ocean earthquake is of historic magnitude.  While injuries and damages are currently being further assessed, they are quite severe and the effects are ongoing.

The Consulate is working diligently to respond to the many communications from concerned parties—spanning from the many Japanese nationals and visitors present in California, to Americans with friends and family in the affected regions, to friends of Japan.

The Consulate has set up a special operations room to receive inquiries or communications concerning the earthquake.  The contact numbers are as follows:

Weekdays – business hours only:

General: (415) 356-2486

After business hours and weekend:

(415) 777-3533

Regarding donations and assistance, please e-mail

II. Travel Information

1. Flights from Japan to San Francisco

All flights are cancelled except for United Airlines flights from Kansai Airport (flight planned for 11:15am arrival landed at 10:38am).

For further information and updates on flights for March 12 and onward, please contact the following:

ANA (All Nippon Airways):


Delta Airlines:


Japan Airlines:


United Airlines:


*Up-to-date information on the status of flights between Japan and San Francisco International Airport are also available here:

2. Status of Japan’s Major Airports

Narita International Airport:

At this point in time, the safety of Narita terminals and runways has been confirmed.

Trains connecting to Narita International Airport (JR East, Keisei Electric Railway, etc.) are being inspected and are not currently running. Estimates for resumption of service are not available at this time.

Haneda Tokyo International Airport:

At this point in time, the safety of Haneda Tokyo terminals and runways has been confirmed.    Trains (Keikyu Rail, Monorail) and buses connecting to Haneda Tokyo International Airport  are not currently running. Estimates for resumption of service are not available at this time.  Free connecting buses between Terminal 1 and Terminal 2; and between Terminal 1, Terminal 2, and the International Terminal, are operating all day.

3. Kansai International Airport:

Certain Kansai International Airport flights have been delayed.  Trains connecting to Kansai International Airport are functioning normally.

*For further updates on the current situation at each airport, please see their webpages directly.

III. Contacting friends and loved ones in Japan

1. Safety of Japanese citizens

There are reports of difficulties in contacting individuals in Japan by telephone; please utilize the following tools.  Japan’s telephone carriers have established an emergency message board system, whereby a telephone user in Japan can upload a message concerning his/her safety which can then be looked up online based on the user’s telephone number.

NTT Docomo’s I Mode Disaster Message Board:

KDDI’s Disaster Message Board:

Softbank Mobile’s Disaster Message Board:

NTT East (Japanese site only):

WILLCOM’s Disaster Message Board:;jsessionid=CC76CCCCE0B89E465B37DFFA8BE00B2D.ap2?language=E

E-Mobile’s Disaster Message Board:

Google Person Finder:

2. Safety of American nationals in Japan

For concerns about the safety of American nationals in Japan, please consult the following US Department of State contacts:

From within the United States: 1.888.407.4747

From outside the United States: 1.202.501.4444

For concerns about a specific American citizen in Japan:

Further information:

Google Person Finder:


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